House Zero support
Need a hand? Email [email protected] and we'll get back to you, usually within a day or two. Please include your player name and what device you play on.
Common questions
- Can I win real money? No. House Zero is a social casino. Chips are play money with no cash value and can't be withdrawn.
- A purchase didn't arrive. Open the store and tap Restore purchases. If it's still missing, email us with the date and the item.
- Refunds for App Store, Google Play and Steam purchases are handled by that store.
- Play on phone and PC. In the Steam version open Settings → Play on your phone to get a code, then use it on the phone's sign-in screen.
- Someone is being abusive. Tap their message or profile and choose Report, or Block to hide them. Moderators review reports within 24 hours.
- Delete my account. In the game: Settings → Delete account, or see how to delete your account.