Delete your House Zero account

In the game (Steam or phone app): open Settings (the speaker icon at the top) → Delete account, type DELETE and confirm. It happens right away.

Can't sign in? Email [email protected] from any address with your in-game name (and your Steam profile link if you play on Steam), and we'll delete it within 30 days.

What gets deleted

• Your display name and profile picture, and the link to your Steam or Google account.
• Your sign-in sessions, blocks, club and group chat memberships, and the security hashes of your sign-in IPs.
• Your chips, Zero Coins, cosmetics and progress become unusable. Purchases can't be refunded by deleting your account.

What's kept

Anonymous game and purchase records (no name or account link), for accounting and fraud prevention, and messages you already sent (shown as "Deleted player"). A one-way hash of your Steam, Google or Apple ID, with the times of your last daily reward and rescue, is also kept so an account can't be deleted and re-created to collect new-player chips again. If you sign in again later, you start a new account with no starting chips. Backups containing your old details are erased within 14 days.